Our EHR Services

Our team ensure a smooth Epic implementation, Selection Solutions will work with your team to review and manage operational risks within your IT program. Engaging as early as the project planning phase, Selection Solutions will collaborate with you to identify potential problem areas, in order to mitigate possible risks by setting accurate expectations and defining change management processes. We will incorporate mitigation strategies into the project plan, monitor risks during each phase of the implementation, and establish communication processes for making the appropriate adjustments. Because implementations have many working parts, it is critical to have a streamlined process that is effectively communicated and executed. Selection Solutions representatives will fully immerse themselves in the project to ensure collaboration while tracking your implementation.  

Selection Solutions is able to provide all of the following teams as needed during an Epic project: 

• Advisory Services – project planning, discovery, scope development, timeline, resource allocation, budget development 
• Implementation Services 
• Staff Augmentation 
• Revenue Cycle Enhancement 
• Application & Integrated Testing 
• Interface & Interoperability 
• Training & Adoption 
• Activation/Go-Live Support 
• Data Migration Epic 
• Epic Service Desk 
• Optimization 
• Legacy Support

Go-Live Command Center Planning 

We review your approach to command center layout, role/duties for command center leaders, Cerner ticketing intake, ticketing software as well as your process for ticketing resolution and complex ticket escalation. Selection Solutions will engage with local project managers to assist with incident management ticketing process and help coordinate the design and functionality of the Cerner command center.   

Appointment Conversion 

Selection Solutions leaders carefully review appointment conversation plan and potential needs for staffing manual conversions. If additional support for manual conversions is necessary, we can attempt to time the on-boarding process for external resources prior to activation to assist the conversions team.   

Assessing End-User Support  

It is important that Selection Solutions Leadership meets with site administrators early in the engagement process. It is important to review first-hand the geographic layout of sites going live and assess the number of end users and support type (Front Desk vs Nursing vs Provider) that will be working in each area. In addition, this time allows us to build relationships with site administrators and ensures we gather our assessment data directly from the source.   

Cerner Super Users  

A thorough Cerner 'At the Elbow' support assessment requires Selection Solutions leadership to understand how you organized your super user program. What initiatives did you design to help make your super users, super? Additionally, we will look to understand of exactly who and where each super user is assigned to work during go-live.